1. Returns and Refunds: We offer a hassle-free return policy for products purchased directly from our company. If you are unsatisfied with your purchase and wish to return the product, you may do so within 10 days from the date of purchase. Returns are accepted provided you return any unused portion . Personalized products refundable less 15% restoking fee. To initiate a return, please contact our customer service team with your order details and reason for return via email.
2. Return Shipping: While we gladly accept returns, please note that return shipping expenses are the responsibility of the customer. You are responsible for arranging and covering the cost of shipping the product back to our designated return address. We recommend using a trackable shipping method to ensure the safe delivery of your return. For return shipping information please email us. Info@eph320dcency.com
3.. Refund Processing: Once we receive your returned product and verify its condition, we will process your refund. The refund will be issued in the original form of payment used during the purchase. Please allow some time for the refund to reflect in your account, as processing times may vary based on the payment provider.
4. Damaged or Defective Products: If you receive a damaged or defective product, please notify our customer service team immediately. We will provide assistance and arrange for a replacement or refund, including any necessary shipping expenses.
5. Exchanges: At this time, we do not offer direct exchanges for returned items. If you wish to exchange a product, we recommend returning the unwanted item following our return process, and then placing a new order for the desired product separately.
6. Change of Mind: If you decide to return a product due to a change of mind, please note that the original shipping charges incurred at the time of purchase are non-refundable. Only the cost of the product will be refunded upon successful return.
7. Modification of Terms: We reserve the right to modify these terms and conditions at any time without prior notice. Any updates or changes will be effective immediately and will apply to all purchases made on or after the revised terms are posted.
By making a purchase, you acknowledge and agree to these terms and conditions for returns, excluding shipping costs. Please review this information carefully before completing your purchase. Thank you for choosing D'cency , we value your business.